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How do I return an item?
Return Policy

SharpRMA.pdf  <<Download RMA form here.

All products sold by this site are refurbished, retested and repacked, unless otherwise noted. Products sold by SharpChips.com are covered by our 30-day return period, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages as well as in the special exceptions section below. Please note that SharpChips.com does not offer any technical support. Please direct technical questions to the manufacturer.

In any case, refunds CANNOT be accepted when the UPC code, serial number and/or any bar code is missing for ANY reason. Serial numbers are always recorded and typed or handwritten on every order before placing in box and emailed prior to shipping.

All returns covered under our 30-day return period are subject to the following:

          o Claim for damages, missing accessories or product not as advertised must be reported within 48 hours from the date of receipt.

          o SharpChips.com will not accept items that have been physically damaged or misused. Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.

          o A Return Merchandise Authorization (RMA) number issued by SharpChips.com must accompany all returns.

          o RMA numbers must be obtained no later than 30 days from the date the product was shipped. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.

          o All RMA numbers are valid for 10 days from the date of issuance.

          o All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.

          o SharpChips.com will not honor requests for exchanges under any circumstances.

          o All returns must be shipped freight prepaid.

          o All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.

          o 15% restocking fee applies to all refunds.
                + Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 20% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.

          o Please allow 1-2 days for all refunds once item is received.

          o After 30 days of the ship date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Please see the products' individual pages for additional details on warranty coverage.


Special Exceptions

      CPU | Hard Drives | Memory

          o Arrangement for a return must be made within 5 days from the date the item is shipped.

          o NO REFUNDS are accepted for any CPUs
                + For any other products in this catergory Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 20% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.

          o Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.

          o Products that are defective, and/or DOA (Damaged On Arrival), can be returned for repair / replacement.

          o All returns must also follow the return procedures mentioned above.

      NEW LCD Screens

          o NO REFUNDS are accepted for any items in these categories.

          o Claim for damages, missing accessories or product not as advertised must be reported within 48 hours from the date of receipt.

          o Products that are defective can only be returned for repair/replacement.

          o Arrangement for a return for replacement must be made within 7 days from the date the item was received.

          o All returns must also follow the return procedures mentioned below


      CDR/RW Media  |  Digital Camera & Accessories  | Projectors  | Camcorders  | Notebooks  | Controller Cards  | Open-Box Products | Opened DVD-R/RAM/RW Media | Opened Software | Printer & Accessories | Projectors/

      Lamps  &   Accessories  |  Refurbished Products  |  Server & Server related products   |

      Handhelds/PDAs/GPS  |  Special Order Items

          o NO REFUNDS are accepted for any items in these categories.

          o Products that are defective can only be returned for repair/replacement.

          o Arrangement for a return must be made within 30 days from the date the item is shipped.

          o All returns must also follow the return procedures mentioned below.

      Bundled Items

          o When returning an item that was originally part of a bundle, the refund amount will be based on the item's single unit price at the time of purchase.

          o Arrangement for a return must be made within 5-days from the date the item is shipped.

          o Products that are defective and/or the seal of included software is broken, can only be returned for repair / replacement.

          o All returns must also follow the return procedures mentioned below.


Return Procedures

Please email support@sharpchips.com and state the order number in subject line to request a RMA or simply fill out the following RMA form SharpRMA.pdf and fax back to (510) 490-7200.

      After receiving your Return Merchandise Authorization (RMA) Number

          o Write your RMA number legibly on the return label or outside of the packaging box.

          o Return the item in its original packaging to:

            SharpChips.com Returns Department

            1501 Fulton Place,

            Fremont, CA 94539

          o All RMA numbers are valid for 10 days from the date of issuance.

          o All returns must be shipped freight prepaid.


Unauthorized Returns

      Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 20% plus applicable shipping and handling fees. Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 20% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.


Warranty Service

      For warranty service, please check the product page to find out who the warranty provider is for your particular product. In all cases, you must have a RMA number. If SharpChips.com is the warranty provider, you must obtain a RMA number from us. If a manufacturer or third party is responsible, you must obtain a RMA number from them..

      Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase.


Sales Policy Agreement

      By placing an order at SharpChips.com, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at SharpChips.com, a customer has agreed to the total dollar amount of the sale, and authorized SharpChips.com to collect payment via the payment method the customer specified. SharpChips.com reserves the right to make changes to this site and these terms and conditions at any time.

      TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHARPCHIPS.COM AND OTHER SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

 You agree that the sole and exclusive maximum liability to SharpChips arising from any product sold shall be the price of the product ordered. In no event shall SharpChips, its officers, employees, PARENT COMPANIES, SUBSIDIARIES, SUPPLIERS, or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.


** NOTE:

      SharpChips.com attempts to be as accurate as possible in our content and pricing. However, we cannot guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, SharpChips.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. However, due to the industry's fast pace, reviews can become outdated and should not be considered a substitute for doing one's own research. Thank you.
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